Help

Below we have answered some of our most frequently asked questions, however, if there is any other information that you require, do not hesitate to contact one of our friendly sales team on 0131-665 1414.

Am I able to arrange a meeting?
Can I see any samples of the garments available?
What if I don’t see what I require in your main catalogue?
How do I provide you with my design?
What do I do if I only have an idea for a design?
How many colours can my design be produced in?
What size can my design be set-up at?
Should I go for embroidery or printing?
Do I get to see my design before my order is produced?
Do I need to order a minimum quantity?
How long will my order take to produce?
How will my order be delivered?
When do I pay for my order?
Do I qualify for a discount?
What happens to my design when my order is completed?

Am I able to arrange a meeting?

We would be delighted to welcome you to our Musselburgh production centre for a meeting. Our dedicated sales area allows you to discuss your requirements in pleasant surroundings with one of our sales staff. Our premises are easy to find and there is free parking right outside. Alternatively, if it is more convenient for one of our staff to visit yourself, this can easily be arranged. [BACK]

Can I see any samples of the garments available?

The range that we offer is very wide and we understand that our clients may like to view some of the products before committing to an order. This could be for colour, fabric, sizing and quality purposes. We do hold some of our items in stock, however, we are able to take delivery of most of the range at short notice. Sample sets are no problem to organise – just contact us to arrange your requirements. [BACK]

What if I don’t see what I require in your main catalogue?

We are able to source almost any textile product. If you do not see exactly what you require either online or in our physical catalogue, contact our sales team who can advise if we can assist with your request. [BACK]

How do I provide you with my design?

We can accept artwork in almost any format, however, the more precise it is will allow us to reproduce a more accurate representation of your design either for embroidery or screen printing. The most preferred method of receiving artwork is via email using file types such as j-peg or eps. [BACK]

What do I do if I only have an idea for a design?

At our Musselburgh Head Office, we have a team of graphic designers who are able to produce some ideas for you to choose from. All you need to do is let us know a rough idea of the effect you are trying to achieve. [BACK]

How many colours can my design be produced in?

We have in place some embroidery machines that can embroider your design in up to 15 colours. Screen printed designs can be reproduced in a maximum of 6 colours with thermal transfer printing most commonly done as a single colour process. [BACK]

What size can my design be set-up at?

It is possible to program embroidery designs at almost any size, however, the larger you produce them at, the greater number of stitches involved and the more expensive the set-up cost. In addition, the location on the garment where you would like the design positioned often governs how large we can embroider it. There are optimum sizes to use for sleeve, breast and back embroideries which our staff can advise you of. Screen printing works in much the same way in terms of the size restrictions, however, it is the number of colours involved that effects the set-up cost rather than the size. [BACK]

Should I go for embroidery or printing?

We can provide either service, however, some fabrics are more suited to one technique than the other. For example, if you are considering ordering light weight t-shirts from our range, we would always advise that these are printed. However, if you are ordering garments in a fleece or woollen fabric, the only option is to use embroidery as these fabrics are not compatible with inks. Again, our staff can advise in this area. [BACK]

Do I get to see my design before my order is produced?

We always produce artwork and embroidery samples prior to production to ensure that our clients are happy with the appearance of their new design. At this stage, you should inform us of any chnages such as the colours we are proposing to use. [BACK]

Do I need to order a minimum quantity?

Generally speaking, we operate on a policy of no minimum order. This applies to the majority of the products available within our standard range and product costings are banded according to how many are ordered at one time. There are some products that are specially manufactured in nature such as woven ties and playing rugby jerseys which carry minimum order levels. If any of the products you choose fall into this category, you will be informed at the time. [BACK]

How long will my order take to produce?

Image Scotland is a seasonal business and as such we experience busier periods at certain times of year than others. At the point when you inquire, our sales staff will advise you of our current lead times, however, the following are broad guidelines to use :

May – August : 28 days from order

September – April : 14 - 21 days from order

These lead times apply to the use of existing designs that are already set-up and saved on file. If your order relates to a brand new design, it is sensible to add approximately 7-10 days on to these lead times to accommodate the sampling and approval of the new design.

Obviously, wherever possible, we will strive to turn your order around in as quick a time frame as we can. If you do require your order for a particular date or event, please ask the question as we will do our best to accommodate the request. [BACK]

How will my order be delivered?

We can either despatch your order using one of our courier services or if you live locally and it is more convenient, you can collect it from our offices. For deliveries within Edinburgh and the Lothians, we have our own van which is on the road five days a week. Despatches being made further afield are done either by courier for larger consignments or by Royal Mail for smaller packages. Delivery to any single UK mainland address is free of charge with the exception of any mail order services that we operate for clients where a small carriage charge is applicable. [BACK]

When do I pay for my order?

For all new accounts that are set-up, we prefer at least the first order to be paid for on a proforma basis. Thereafter, if you would like to apply for a credit account, all we ask is that you fill in one of our credit account application forms. We are happy to accept payment by cheque, credit card, debit card, direct transfer or by cash in person. [BACK]

Do I qualify for a discount?

As we do not operate a minimum order for our standard range, we build a discount into our pricing structure as order quantities increase. You can see this reflected through our 1+, 25+, 100+ and 250+ bandings. If your order quantity is exceptionally higher than this then we would be happy to provide you with a preferential quotation – please ask for details. There is also discount available for early payment which equates to 2% if settlement is made within 10 days of your order being delivered. [BACK]

What happens to my design when my order is completed?

All designs that are set-up are saved on our internal system and held for future use. Feel free to make use of your designs at any stage and because they have already been set-up, assuming they don’t alter any then no furher set-up charge is incurred. [BACK]