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Terms and Conditions
Terms and Conditions

We know you’ll be delighted with your order, however there are some terms which we’d like to draw to your attention…

  1. You’re ordering from Image Scotland Limited, Unit 15 Fisherrow Industrial Estate, Newhailes Road, Musselburgh, EH21 6EH, Scotland, UK.
  2. Image Scotland Limited operates online shops for a number of our organisational clients. This shop is operated on behalf of .
  3. Image Scotland Limited was established in 1989. Our company is registered in Scotland, Number SC119289. Our UK VAT Registration Number is GB 553 6713 34 001.
  4. Contact. You can contact us by email at orders@imagescotland.com, telephone on 0131-665 1414 (International +44 131 665 1414) or within the UK at local rates on 08453-31 31 60. Our fax number is 0131-665 1919 (International +44 131 665 1919) or within the UK at local rates on 08453-30 31 70.
  5. Pricing. All pricing on this shop is in pounds sterling. If you are buying from overseas your payment card will be charged in pounds sterling at your card issuing bank’s current exchange rate to your local currency. For a guide to current exchange rates you can use the XE Currency Converter at www.xe.com; please treat this only as a guide as the exchange rate of your card issuing bank is likely to be different. Our pricing includes UK Value Added Tax at the current applicable rate. If you are purchasing from overseas you may have to pay an import duty to your own country, such duty is not covered in our pricing and you will be solely responsibly for it’s settlement to the appropriate authority.
  6. Delivery. Your order will be despatched within 28 days. Delivery will be by packet post or courier, you may have to sign for your delivery from the postal service or courier company. Overseas orders are sent using Royal Mail International "Signed For" service.
  7. Exchanges. If you would like to exchange goods, for any reason, just return them unworn and undamaged in suitable packaging within 7 days of receipt. Please enclose a note to tell us what you would like instead and we’ll despatch it. If we have supplied the products which you ordered and you simply wish to change, for instance, the size or colour, you are responsible for paying the return carriage costs to us and will be charged for the return post and packing costs of the new items to yourself.
  8. Refunds. If you would like to return your goods for a refund, for any reason, just return them unworn and undamaged in suitable packaging within 7 days of receipt. Please enclose a note indicating you are cancelling your order and requesting a refund. To allow us to process your refund efficiently please state our original receipt number. Your refund will be issued by the same method as you paid. You are responsible for the return carriage costs to us. Your refund will be for the product prices only, we do not refund your original postage and packing charge.
  9. Quality. You should be delighted with the products you receive from us. If you have any query or complaint about the quality of the merchandise you have ordered and received please contact our office by letter, email, telephone or fax as noted above.
  10. Security. Your personal details and payment card information are transferred to our London based web server securely and encrypted.
  11. Privacy. Both Image Scotland Limited and are conscious that you are trusting us with private information which we need to process your order. You have our assurance that your information will not be shared with any other organisations. Image Scotland Limited is fully registered within the terms of the Data Protection Act in the United Kingdom. Our registration number is Z7848309.
  12. Acceptance of Orders. We retain the right to accept your order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details which have been stolen we will make additional checks as to your standing and if appropriate involve external authorities.