Our Privacy Policy

Our Privacy Policy explains how and why we collect personal information about you.

The information that we gather from you helps us to personalise and improve the experience that you have when visiting our site. We hold and use information about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer or in any other capacity and generally to maintain your account with us. We will also use information to protect against and prevent fraud or abuses of our website.

We receive a number of types of information. They include information that you provide, automatic information that we receive whenever you interact with the site and email information. We use ‘cookies’ and whenever your web browser accesses our site we obtain certain types of information. You can visit our website anonymously, although we cannot personalise your experience if you choose to do this.

We are committed to responsible management of personal information in accordance with the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. Image Scotland Limited is registered as a data owner and processor in the UK Data Protection Register, reference number Z7848309.

Please read this policy carefully. By accessing our website you confirm to have understood and agreed to this policy and that we have your agreement to use your personal information as set out in this policy.

Information we collect about you

We collect information about you when you:

  • visit our website, and other sites accessible from the website.
  • buy products, services or register on the website.
  • participate in customer surveys and questionnaires; promotions and competitions.
  • contact us in writing or email; call customer services.
This site also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to our website.

Using your information

Collecting your personal information helps us to recognise which products and services are appropriate for you. We may use your information to:

  • provide online content or services.
  • handle your requests and enquiries.
  • operate or manage your account.
  • manage and improve our website.
  • inform you of important changes to the website and our services.
  • understand your browsing and ordering behaviour to develop and improve our produces and services.
  • manage customer research, promotions and competitions.
Your personal information is secure with us and will never be released to third party companies for their marketing purposes.

Disclosing your information

We will never disclose your information to anyone outside our company except where we have your consent or required or else permitted to do so by law.

Generally we will only use your information internally, however we do employ third parties to fulfil some of our operational functions; some of these companies may be given access to customer information in order to perform their functions, for instance to process payments, they will not use the information for any other purpose.

Third party websites

This site may provide links to other websites outwith our control; our Privacy Policy applies only to this site. We are not responsible for the privacy policies of third party sites which may differ from ours. We cannot accept responsibility for any content or links on these websites.

Storage of information

We will retain your personal information for no longer than we need it to provide our products and services to you or as long as we are required to hold your data to comply with current legislation.

We will try to keep personal information which we hold about you up to date, however if you think that we are holding information which is inaccurate or you are otherwise then please contact us at the address below to let us know.

Accessing your information

Under the Data Protection Act you have the right to request a copy of the personal information that we hold about you.

To to obtain a copy of information we hold please write to us at the address noted below. We make a small charge for dealing with any such request; please enclose a cheque or postal order for £10 payable to "Image Scotland Limited”.

Changes to our privacy policy

We may review and change our privacy policy from time to time. This policy replaces all previous versions and is correct as of November 1, 2021.


If you have any questions or comments about our Privacy Policy please contact us via email or write to us at:

The Data Protection Officer
Image Scotland Limited
4 Broughton Park
Newhailes Industrial Estate
Newhailes Road
EH21 6SY

Email data.protection@imagescotland.com