Customer Support Advisor

We're looking for a friendly and articulate person to join our team as a Customer Support Advisor. In this role you will be part of a small team handling incoming telephone calls, emails and website inquiries from customers. You will prepare and reply with quotations for work to be carried out.

While no specific product experience is necessary, an interest in outdoor activities would be of benefit, you should be able to use a PC with good keyboard skills and be comfortable working with Microsoft Office applications.

This role is permanent and full time. The position is based at our office and production centre at Newhailes Industrial Estate in Musselburgh just to the east of Edinburgh. This is easily reached by car (free parking is available immediately outside, by bus (Lothian service numbers 26, 30, 44 and 45; East Coast services numbers 124 and X24) or train (Musselburgh and Newcraighall railway stations are within easy walking distance). For cyclists we are also near or on National Cycle Network routes 1 and 76.

Other points which are relevant:

• Our normal working week is 37.5 hours around the core hours of 9am to 5pm, Monday to Friday.
• We offer 24 days paid annual leave and 4 days of customary holidays, December 25th and 26th, January 1st and 2nd.
• We supply branded company clothing.
• We offer a workplace pension scheme.
• You should also be comfortable when working within a team or on your own.
• You should have good communication, timekeeping and organisational skills.

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